For BPO (call center)

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What is it?

BPO (Business Process Outsourcing) or call center solutions are software and technology tools designed to optimize and automate call center operations. They help manage high volumes of inbound and outbound calls, handle customer inquiries and improve agent productivity. An important part of these solutions is the use of automation, monitoring and analytics systems to improve the efficiency and quality of customer service in the call center. These solutions can include features such as sales funnel management, call routing, CRM (Customer Relationship Management), data analytics and more to ensure optimal BPO center performance and improve customer satisfaction.

YouTell simplifies contact center management. We give you the tools to optimize your team's productivity and reduce resources while doing more work. You can increase or decrease the size of your operations without losing business efficiency.

With our flexible billing, intelligent performance analytics, and tools to automate your workflow, you'll be amazed at how quickly and smoothly your business grows.

4х

Calls per hour with AI Predictive Dialer

5х

Answering speed when using local caller IDs

99%

Accuracy of answering machine detection

Uninterrupted operation of all delivered functionality

Comprehensive implementation of all functionality exactly within the agreed timeframe

Minimizing all possible risks

The most favorable tariffs for international calls

Highest quality of technical support and all services provided

Developing and offering the most relevant and profitable call center options according to the customer's needs

100% dial-up on the first attempt

Minimum of 3 backup alternative operators per destination! Multichannel numbers allow you to receive an unlimited number of calls simultaneously.

Flexible distribution of incoming calls

One of the features is a multi-level IVR that will distribute calls to call center employees based on number, region.

Control over the work of employees

Record all calls or calls of individual employees who call customers. The retention period of the recordings is unlimited!

Savings

Free calls between employees and to the office will save up to 30% of your budget. Flexible rates for high call volume. Use program phone and headsets or iP phones and headsets.

Smart rules for distributing incoming calls

You choose the most convenient variant of receiving calls, taking into account the specifics of your business: Distribution of calls to a group of operators, Alternating distribution, Random distribution, Distribution to the operator with the smallest number of incoming calls, Distribution to the operator whose line is free for the longest time, Distribution by priority/level of competence of operators. If all operators are busy, the call is queued.

Call recording and speech recognition

Save over 70% of your QA team's time by freeing supervisors from the monotony of listening to calls. Turn audio into text so they can easily find flaws in scripts and retrospectively evaluate agent performance.

Visual Flow Designer

Create complex interaction flows: create multi-level IVR menus and customize skill-based routing queues in one simple, intuitive interface. Adapt customer paths to whatever use case you need using customizable menus, triggers, and follow-up actions.

Callback control

Enhance your customers' experience by saving them time. With Voiso, you can offer callbacks so they don't have to waste time waiting in line. Reduce wait times for callers and allow your agents to handle each call as efficiently as possible.

Real-time queue monitoring

You can see the queue of incoming calls and how long customers are waiting for an answer. And also information about the workload of operators and their statuses.