For Customer Support

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Youtel's Customer Support solutions are typically software and technology tools designed to improve customer service

Functions

CRM systems

Customer relationship management systems that allow companies to efficiently keep track of customer information and interact with customers

Call centers

Technology platforms for organizing the processing of calls, chats and electronic customer requests

Systems for automating the processing of requests

Tools to automate the processing and routing of customer requests

Analytics and reporting

Tools to analyze customer data and service quality to help companies make informed decisions

Interactive online chats

Tools for communicating with customers in real time via web chats

Customer self-service

Customer portals and systems that allow customers to solve simple questions and problems on their own

Social media monitoring and analytics

Tools to track discussions about the company and customer feedback on social networks

Youtel integrates with CRM, messengers, analytics and other systems

Zendesk

Zoiper

Zoho

Fully customizable widgets. Create and edit the widgets you want in a few clicks

57 contact center metrics.Measure ROI, agent capabilities, and campaign statistics

Display anywhere on any device.Manage your contact center from your tablet or smartphone

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